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Shipping & Delivery

Shipping & Delivery

Pure Flame Co ships fireplaces, fire pits and accessories across the contiguous United States every business day. Below you’ll find our processing times, delivery options and freight checklist so you know exactly what to expect.

Where we ship

  • Contiguous U.S. — Free Ground or LTL Freight on orders $1999 +.
  • Alaska & Hawaii — Live carrier rates at checkout.
  • Canada — Duties & taxes calculated and prepaid at checkout.

Processing & transit times

Product type Processing Transit Carrier
Electric fireplaces ≤ 60″ 1–2 biz days 3–6 biz days UPS / FedEx Ground
Ethanol burners, water-vapor inserts 2–3 biz days 4–8 biz days UPS Ground
Linear > 60″, outdoor pits, heavy mantels 2–4 biz days 7–12 biz days* LTL Freight (curbside)

*Rural deliveries may add 2–3 days. The freight carrier will call to schedule curbside delivery.

Freight delivery — what to know

  1. The carrier calls to schedule a drop-off window.
  2. Inspect the shipment before signing. Note any damage on the Proof of Delivery.
  3. Found concealed damage later? Email photos to support@pureflameco.com within 48 hrs.

Expedited & white-glove upgrades

Need it faster or brought inside? Chat with us or email to support@pureflameco.com within for a custom quote.

Order Processing Times

Order Cut-off Time: Orders placed before 12:00 PM EST on business days will be processed the same day. Orders placed after 12:00 PM EST will be processed on the next business day.

Tracking your order

We email tracking links automatically as soon as your order leaves the warehouse. You can also visit our Track Your Order page for live updates.

Holiday Shipping

During peak seasons (November-January), please allow 1-2 additional business days for processing. We recommend ordering early to ensure delivery before holidays.

Contact Information

Pure Flame Co
30 N Gould St Ste R
Sheridan, WY 82801

Customer Support:
Email: support@pureflameco.com
Phone: 1-833-922-6460
Hours: Monday-Friday, 9:00 AM - 5:00 PM EST

Questions?

Email support@pureflameco.com.

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