For a limited time, enjoy FREE shipping on every order from Pure Flame Co—no minimums, no codes.
We carefully pack your items and dispatch most orders within 24–48 business hours. The moment your order ships, you’ll get a tracking link so you can follow it door to door.
Shipping & Delivery: Free on Ground or LTL Freight on all orders (contiguous U.S.). Electric fireplaces ≤60″: processing 1–2 business days, transit 3–6 business days via UPS/FedEx. Larger/oversize items ship by scheduled curbside LTL. Expedited/white-glove available on request.
Returns
Returns & Exchanges: 30-day window; item must be unused in original packaging. Parcels ≤70 lb receive a prepaid label; freight >150 lb is customer-arranged or $199 flat pickup. Restocking: 0% unopened / 15% opened / 25% installed or used. Exclusions: fuel, final sale, custom items. Refunds post ~5 business days after inspection.